BigCommerce
Product Filter & Search

  • 10 Day free trial - No credit card required
  • Second month free if you sign up within 3 days
  • Category Filter - Brand Filter - Search Filter
  • Quick Search and Advanced Stats
  • Unlimited Filters - No Limits
  • Compatible with any theme
  • Works on any BigCommerce package
  • Easy installation with 1 Click Install
  • Free Support - Live online chat
START YOUR FREE 10 DAY TRIAL

Our filter has had:

Clicks from customers

Click count

Overview

Enhance your online store by using our BigCommerce product filter on your category, brand, and search pages. Using our quick search will also help customers find exactly what they're looking for, quickly and easily. Research shows your customer already knows what they want by the time they've landed on your site, so make it easier for them by allowing them to filter options such as color, size, rating, price, brand or simply category. Using filters has been proven to improve conversion rates and sales.

Unlimited Filters

There are no limitations on the number of custom filters you can create; therefore, you can tailor your filters best to meet your store and customers' needs. Standard filters that many stores use include:

  • Brand
  • Category
  • Category Search
  • Category Tree
  • Condition
  • Featured Products
  • Price
  • Rating
  • Sale Products
  • Shipping
  • Stock
  • Sub Category
  • Top Level Category

Custom filters that are very popular with stores from all different sectors include:

  • Size
  • Length
  • Colour
  • Height
  • Width
  • Style

Other examples of more industry specific Custom filters include:

  • Amp
  • Thread count
Display Types

Display Types

There are multiple ways to display your filters:

Checkboxes Classic and clear boxes which can be ticked and unticked when customers are using the filter

Sliders Customers can sort the values they require by sliding the bar to include/exclude values they choose. There are 3 types of sliders to choose from.

Swatches Display your product options in swatches ideal for Color filters.

Blocks Display a small amount of text in rectangles, ideal for Size filters

Logos Display your brand logos in a grid.

What Filters Can I Use?

Category Based Filters

This allows you to create filters from your category structure. It will display like our Category Tree filter in an expandable tree.

Custom Field Filters

These allow you to classify your products in a way that you desire and is the easiest way to add a filter. For example, a clothing retailer may use custom fields to create filters such as size, colour, or length.

Product Option Filters

Product Options allow you to add more complex variations on the products your store sells. All product options must be controlled product-level inventory and have SKU's with stock.

Standard Pre Built Filters

These are the filters used by most BigCommerce stores and work from your basic products data, these include: Brand, Category, Category Search, Category Tree, Condition, Featured Products, On Sale, Price, Rating, Shipping, Stock, Sub Category, and Top Level Sub Category.

Filter Builder

Build your own filters directly in our app without having to modify your product data in BigCommerce.

Control your filters

Control your filters

Our easy-to-use filter configuration allows you to control your filters from one central location. You can see what filters you have set up on the filter page and if they are visible on your site. You can add and delete filters, hide filters, add search bars, and edit the Filter titles. If you don't wish to delete specific filters permanently, you can hide them easily.

Filter Builder

Filter Builder

No data? No problem, we've got you. You can now build filters directly inside our app without modifying your products in BigCommerce.

All you need to do is add your filter title (e.g. Type) and then fill out the data next to each product. Once you've done that your new filter will be available on your filter page.

Quick Search

When our search filter is enabled, you will be able to take advantage of our quick search see list below for our search filters:

  • Search through everything Searches through Product names, SKU's, Categories, Pages, Brands and Blog posts.
  • Direct SKU Search Automatically redirects if an SKU is searched and it matches one of your products.
  • Recent Searches Displays your stores recent searches next to the search results list.
  • Redirects Add certain search queries to redirect the customer to any page.
  • Synonyms Add synonyms to group search queries, for example the customer can search "iOS" and get the results for "Apple".
  • Ignore Words You can add words that the filter will ignore like "and", "to", "this".
From To
Light blue Blue
Turquoise Blue
Navy Blue
Royal Blue Blue
Ocean Blue Blue
Cobalt Blue
Emerald Green
Lime Green
Fern Green
Avocado Green
Grass Green
Olive Green

Value Replacer

Many manufactures label their colors differently; this can cause issues when trying to filter as the colors will not be grouped. Here's where our value replacer comes in. You can replace your Custom field or Product Option values directly in our app to merge the colors together so create a seamless experience for the customer. Our value replacer only affects the filter data, not the data on your store.

Filter Refine Bars

Filter Refine Bars

Our Filter Refine Bar feature allows customers to search within each filter. For example, a customer may want a particular brand, but there are over 50 brands in the filter. By using the Filter Refine Bar, they can immediately identify the desired brand. Ultimately this makes the online shopping experience quicker and easier, therefore improving customer satisfaction.

This feature can be enabled from the Settings page on your filter Dashboard. It is particularly beneficial to stores with great numbers of products.

Custom sort order

Custom sort order

Using our Sort order feature, you can arrange your filter values as you desire. By Logging into your filter dashboard, you can manage the sort order which will then change the order in which the values appear on your store. You can choose an order that is suitable or logical for you and your customers.

Image Changing

Our filter automatically picks up image changes on product options via SKU's or Rules.

For example, if you have products with multiple colors and the green filter is clicked, it will show all of the products in green.

Stats

Stats

Here you can view your Filter statistics which makes for an exciting read! This includes a graph showing what filters people are clicking on day by day. You can see your best-performing filters and the number of clicks they had. Using this information in conjunction with sales data can really help stores with buying and promoting goods.

You can also view a breakdown of all the filter clicks and the total times the filter has been used. With this data, you can see how customers use the filter and most popular categories they are clicking on. This can help stores make informed decisions about the items they stock and their marketing strategies.

Our Simple Price Plan

Our packages are calculated on the number of products your store has. Please see our Package prices below or get in touch to discuss bespoke packages to meet your store's needs. All packages are rolling monthly subscriptions, and you can cancel at any time.

  • PACKAGE 1 0 - 599
    products

    £14.99

    /MONTH
  • PACKAGE 2 600 - 999
    products

    £29.99

    /MONTH
  • PACKAGE 3 1,000 - 1,999
    products

    £44.99

    /MONTH
  • PACKAGE 4 2,000 - 4,999
    products

    £59.99

    /MONTH
  • PACKAGE 5 5,000 - 19,999
    products

    £74.99

    /MONTH
  • Bronze 20,000 - 49,999
    products

    £89.99

    /MONTH
  • Silver 50,000 - 89,999
    products

    £104.99

    /MONTH
  • Gold 90,000 - 149,999
    products

    £119.99

    /MONTH
  • Platinum 150,000 - 229,999
    products

    £134.99

    /MONTH
  • Diamond 230,000 +
    products

    £149.99

    /MONTH
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Change Log

6th October 2021
IMPROVED Search - Categories We now show the categories on the search results page if the search query matches the category name.
IMPROVED Facet We've added an entry to the settings page for your facets to either show a scroll or a show more link, expanding the filter.
IMPROVED Search - Cache We've added a new level of cache for search queries.
IMPROVED Search - Category Redirect We've added a new switch on the search settings page to redirect the customer if a search query matches a category.
ADDED Filter Builder - Import We've added an export/import to our filter builder. This allows you to create filters through a CSV quickly.
11th August 2021
IMPROVED Search We've added a cache to the search. The cache will speed up search results and will be cleared on product sync. Also, we've added a spinner icon to let the customer know the quick search is loading.
9th August 2021
IMPROVED Server We've upgraded our server, so overall, the app will load quicker.
IMPROVED Dashboard We've improved our dashboard and included stats from your filter and searches.
8th April 2021
ADDED Preview Mode When preview mode is enabled, the filter will not show on your store unless you activate it. To activate the filter navigate to a category page and press CTRL + SHIFT + F
IMPROVED Mobile button When filters are used on mobile, the button will now show an active filter count.
19th March 2021
ADDED Exclude Products from Search We've added a new page under the Search heading that allows you to hide products from the search.
ADDED Sort bar on search We've added a sort bar to the search page.
IMPROVED Value Replacer We've improved our value replacer by allowing you split values into two different values using the separator ||. For example, if you have a color that's value is Blue/Green, you can split these into two values Blue & Green.
9th March 2021
ADDED Pagination We've added the choice of Pagination or Lazy Load (default). This can be found on your settings page.
8th March 2021
IMPROVED Sync Queue Currently, you can sync your product data once every 20 minutes. If you sync your filter and then click the sync all button again during these 20 minutes, you will automatically be added to the sync queue once the 20 minutes are up.
4th March 2021
ADDED Parant Clickable We've added a new option in the Category Tree and Category Based Filters called Parent Clickable. If this is set to Clickable, the parent will have a checkbox and show the count. If it's set to not clickable, it will not show a checkbox and count.
2nd March 2021
ADDED Automatically Expand We've added a new option in the Category Tree, and Category Based Filters called Automatically Expanded. Now you can choose what level of the tree you would like to have automatically expanded when the filter loads.
ADDED Brand Logo's We've added a new display type to the brand's filter to display logos instead of a list. You can view our demo here.
23rd February 2021
ADDED Hide on brands We've added a new feature that allows you to hide facets on individual brands. This setting can be found in the facet on the product filter page.
23rd February 2021
ADDED Hide on brands We've added a new feature that allows you to hide facets on individual brands. This setting can be found in the facet on the product filter page.
18th February 2021
ADDED Category Based Filters We’ve added a new filter called Category Based Filter. This will allow you to create filters from categories by selecting which categories you would like to include. The filter will show as a tree layout like our Category Tree filter. This can be found on your Filters page under Add New Filters.
IMPROVED Filters page We've redesigned the Filters page so its easier to manage your filters.
IMPROVED URL's We've improved our URL's once the filter has been clicked. Instead of the URL displaying the ID of the value like this Category=1081, it will now show the value name like this Category=Accessories
IMPROVED Product Sync We've changed the manual sync from once an hour to once every 20 minutes.
4th February 2021
ADDEDSearch - Did you mean?

added a spell check on the quick search and main search page. If there's a misspelt word, it will suggest the correct spelling.

ADDEDSearch - Redirect SKU's

SKU is searched, it will automatically redirect the customer to the product that matches the SKU.

13th January 2021
ADDEDManage sort order

added a manage sort order feature to each facet found on your filters page. This allows you to customize the sort order of that filter values.

ADDEDHide Category Tree filter values

added a hide values feature for the Category Tree facet found on your filters page. This allows you to hide categories that you do not want to show in the category tree.

7th January 2021
ADDEDSwatch List

added a new display type for product option color swatches called Swatch list. This will show your swatches as a list with the color name next to each swatch. You can view an example here.

6th January 2021
ADDEDOne column Search

added a new layout to our search; it changes the standard two-column to a one-column layout. We recommend enabling this from your search settings.

ADDEDSearch - Ignore words

to exclude from the search term; this will give more accurate search results.

ADDEDSearch - Redirects

you to redirect customers to pages if certain keywords are searched.

ADDEDSearch - Synonyms

you to add Synonyms for search terms, for example, if you search "iPhone" or "iOS", you can make it search "Apple".

14th December 2020
ADDEDBlog Search

added a new feature to our search which will search through your blog posts and display results.

27th November 2020
ADDEDNew Filter - Category Search

added a new category search filter. This allows customers to search through the active category searching through Product Names, Brands and SKU's. This filter has two display options: Sidebar & Above products. When sidebar is selected it will show a search box in your normal filter, the ideal place would be to place this filter at the top of the facets. When Above products is selected, it will show a search bar the full width of your product grid, allowing customs to search from there. You can view a demo here, currently its set to Above Products

IMPROVEDMobile Filter

improved the usability of our mobile sidebar filter.

9th November 2020
IMPROVEDMobile Filter

added an option in your settings to display your filter in a slide-out panel rather than a click to expand.

6th October 2020
IMPROVEDFilter Builder

added the ability to add multiple filter building values using the separator ||.

IMPROVEDSpeed

improved the speed and overall stability of the filter.

17th July 2020
IMPROVEDSync

increased the number of stores that sync in a queue from 1 to 3. This should help process the queue quicker.

16th June 2020
IMPROVEDSpeed

made huge improvements to the filter speed, search speed and all-round speed in general.

27th May 2020
CHANGEDAPI Scope

changed the permissions of our apps API scope to allow customer group pricing and price lists.

26th May 2020
ADDEDSearch Stats

added Search Stats to show you more details on what your customers are searching and what products are being clicked.

IMPROVEDNavigation

adjusted our navigation and added in a Search section.

16th May 2020
ADDEDDetailed Slider

added an option to display the slider as a detailed slider. See our demo here. This works with all sliders.

4th May 2020
IMPROVEDSync

added queue for syncing, this is to prevent our server overloading. Your queue position will be shown on the Filter Sync page.

ADDEDNew BigCommerce App

created a new BigCommerce app called Product Questions, this allows your customers to ask questions about your products which are displayed on your product page. View more information here.

ADDEDFilter mobile button

added the ability to change the filter mobile button text. You can find this on your settings page.

6th March 2020
ADDEDCount and checkbox colors

We've added an option so you can customize the color of the filter counts and checkboxes.

ADDEDHide count

We've added an option to hide the filters counts. If the number of products in a category is large then the calculation to make the counts can take a few seconds. To speed up the filter you can turn the counts off.

ADDEDImage hover

We've added an option to show the second image on hover. This can be enabled on the settings page.

4th February 2020
ADDEDFilter Builder

We've added a new filter builder so you can create filters directly in our app.

31st January 2020
CHANGEDData Management page

We've renamed our Data Management page which is now called Filter Sync.

ADDEDSync recent button

We've added a new sync recent button to the Filter Sync page, this will sync only the products that have been added/modified since the last sync.

30th December 2019
ADDEDWebhooks

We've added webhooks so your filter data is as close to real time as possible and will update automatically once you've made a change in BigCommerce. Once webhooks are enabled there will be no need to sync your filter. The only data that is not automatically synced in Product Options and Ru

20th November 2019
ADDEDFeatured products filter

We've added a new standard filter called Featured Products which will allow your customers to filter by featured products that are set in BigCommerce.

30th October 2019
ADDEDPlaceholder images

We've added placeholders when the filter is clicked to show the filter is loading.

ADDEDOn Sale Standard Filter

We've added a new sale filter, it will display two values, On Sale and Not on sale.

ADDEDDisplay Type

We've added a new display type called blocks, this is ideal for stores with Size filter. You can find the option under display as on the filter page.

IMPROVEDEnabled HTTP/2

We've enabled HTTP/2 on our server which results in quicker search results.

15th October 2019
ADDEDOUR NEW APP

We've created a new app called Price Offers. It allows you to add a Best Offer and/or a Price Match button on your product pages. View more information here

IMPROVEDCategory Tree Filter

If there's only one top level parent category the category tree filter will be expanded as default.

13th September 2019
IMPROVEDFriendly URL's

We've removed certain characters from our URL's once the filter has been clicked.

IMPROVEDPrice/Custom Field Sliders

We've improved the price and custom field sliders to stay on the value the customer chooses rather than going to its nearest result.

9th September 2019
ADDEDSearch page filter

We've added a filter for the search page. This will only work with Stencil themes. Please see installation page for instructions

ADDEDData Management

We've added a page called data management. This page will allow you to choose which data you want to automatically/manually sync. Also it allows you to remove Custom Fields/Product options that you're not using. The less data for your store the quicker your filter will load. Sync buttons and count buttons have been moved from the dashboard to the data management page.

DEPRECATEDFilter Data

We've removed the filter data page.

27th August 2019
ADDEDReport an issue

We've added a link in the header to report any issues you're experiencing.

ADDEDHelp Videos

We've added a page dedicated for our help videos.

19th August 2019
ADDEDLazy Load

We've added a lazy loader that displays more filtered results on scroll which in return produces quicker loading results, you can configure the amount of products to show from your settings page

12th August 2019
ADDEDCategory Tree filter

added a new standard filter called Category Tree, this allows customers to expand categories to narrow down their products.

ADDEDImport Custom Field page

We've added a custom field import page, this enables you to upload custom fields from a BigCommerce backup.

ADDEDProduct Variants

Our filter now allows for product Variants.

IMPROVEDFilter page

We've redesigned the filter page from the ground up making it easier to add/edit your filters.

IMPROVEDFilter loading speed

We've improved the filter loading speed, especially stores with a large number of products.

16th July 2019
ADDEDSKU Image change

We've added a feature where your product images will change once the filter has been clicked if you have different images for color SKU's.

25th June 2019
ADDEDMultiple user Access

We've added the ability to add multiple users to access the app. To give users access to the app you need to edit the users account in BigCommerce (Account Settings > Users), scroll down to Single Click Apps and enable Product Filter.

19th June 2019
ADDEDProduct Option Sort Order

We've added product options to the Filter Sort Order page. This will allow you to manage the sort order that the filter values show in.

12th June 2019
ADDEDValue Replacer

We've added a new page called Value Replacer, This is ideal for stores that have different color/size values per manufacturer. For example Light Blue, Aqua, Navy Blue can be replaced with "Blue" or SM, S, SML can be replaced with "Small".

29th May 2019
ADDEDFilter Cache Page

We've added a new page called Filter Cache, this will show which filters in categories/brands are currently cached and allows you to purge the cache.

27th May 2019
ADDEDInclude out of Stock

We've added the ability to include out of stock products in filtered results.

30th April 2019
ADDEDSearch Results Filter

We've added a new search results filter. When a customer uses your stores search bar our script will show a popup with the search results with your selected filters in the sidebar.

16th April 2019
ADDEDDark Mode

We've added dark mode for dark mode enabled macs with Safari 12.

8th April 2019
ADDEDProduct image rules

We've added a feature that swaps product images on product options filters if you have rules setup to change images on selection.

5th April 2019
IMPROVEDSync

We've improved our filter sync function, it will now sync your products faster and use less server resource.

25th March 2019
ADDEDSwatches

We've added a feature to show swatches in your filter instead of the color names. You have to have swatches enabled on your product options. To enable swatches on your filter go to your filter page, edit your color filter and change "Display as" to swatches.

14th March 2019
FiXEDDeleting filters

We’ve fixed an issue where some users couldn't delete filters. Now all filters can be deleted except from Filter ID 1.

7th March 2019
ADDEDBrands page filter

We've released our brands page filter. Your filter will now show on brand pages.

ADDEDSwatches

We can now should your product options swatches on the product results once the filter has been clicked.

4th March 2019
ADDEDFilter Sort Order

We've added a feature to allow you to manage the sort order of Custom Field filter values.

IMPROVEDFilter load speed

We've increased the speed for all filters (big & small stores).

19th February 2019
ADDEDHiding Filters

We've added a feature to hide filter on individual categories. You can find this feature by clicking the cog icon next to your filter.

IMPROVEDFilter Page

As the number of features are increasing we need to adapt the design to contain the features in an organised way so we've redesigned the filter page. The filter page now shows an overview of the filters and the cog icon next to it will open a popup for you to adjust the filters.

17th February 2019
ADDEDSupport Link

We've added a support link to our nav under the Additional section for easy access to report any issues you may be facing.

5th February 2019
ADDEDSpecific sync buttons

We've added 4 sync buttons to your dashboard. This will only sync the requested information (ideal for larger stores). The sync buttons are for Custom Fields, Categories, Product Options and Brands. There is no time limit on these buttons but please do not abuse the links.

CHANGEDDashboard

We're re-arranged the Dashboard.

21st January 2019
ADDEDCollapsed / Expanded Filters

We've added a feature which allows you to collapse/expand filters and you can choose to have it collapsed as default from your filter page.

ADDEDTooltips

We've added a feature which allows you to add a small explainer image next to each filter header, this is shown when you hover over the tooltip.

20th January 2019
ADDEDDisplay Sliders

We've added a display column on your filter page which allows you to choose the display type as a slider for custom fields.(like price slider)

ADDEDFilter table information

We've added information onto the header of the filter table. Hover over the tooltip which looks like this "i" next to each filter header and it will explain what each column does.

14th November 2018
CHANGEDForce Update

Force update is now called Product Sync.

CHANGEDProfile & Payments

We've moved the profile & payments back to the main nav due to confusion and made an account section.

ADDEDLogout

We've added a logout button to the account section

7th November 2018
IMPROVEDInterface

We’ve rebuilt the user interface from the ground up.

CHANGEDPayments & Profile

Payment and profile pages are now in top right hand corner under company name.

CHANGEDFilter page

We’ve renamed the previous dashboard page to “Filter” as this is more relevant.

ADDEDDashboard

We’ve created a separate dashboard page where you will be able to see an overview of your filter. We’re going to be adding more widgets to the dashboard very soon.

ADDEDFilter Data

We’ve created a page that will show all of the product data that we hold for your store.

26th October 2018
FiXEDProduct URL’s

We’ve fixed an issue with some products going to a 404 page due to the URL containing a large number of characters.

ADDEDGUI

We’ve added a right sidebar with our Twitter feed to keep users up to date with new features.

10th October 2018
ADDEDRequest a Feature

We want to make sure we’re meeting your requirements at all times. If you have an idea of a feature that could help you and your customers with their filtering experience please submit a feature request from the menu.

ADDEDCustom CSS

We’ve added a page to add your custom CSS. Please only edit this page if you have CSS knowledge.

ADDEDReviews

We’ve integrated Yotpo & Stomped review system. So now the reviews will show after the filter is clicked. This can be controlled from your settings page.

6th October 2018
ADDEDFilter

We’ve added a new feature that when the filer is clicked it adds onto the URL which allows customers to select the filter, click on a product, click the back button and their selection will still be showing. You can also use these URL's for promotions.

23rd September 2018
ADDEDDashboard

We’ve added an “Add new filter” button, so you can add as many new filters as you need easily.

30th August 2018
CHANGEDNavigation

We’ve moved the navigation to the side to make it easy to see all options.

29th August 2018
IMPROVEDInstallation

We’ve cut out two steps of our installation process for Stencil themes, we now automatically inject the filter script for new installs.

25th August 2018
ADDEDFilters

Implemented a feature to add a Filter Refine Bar above each filter for customers to search, turn this on from your configuration page

ADDEDFilters

Implemented a feature to hide 0 counts as the customers is filtering, turn this on from your configuration page

IMPROVEDInstallation

Improved installation to automatically inject out script into your store (cuts out copy and paste)

ADDEDData

Implemented a “size” product option merge, if you have multiple product options with the display name “Size” these will all now be merged into one.

9th August 2018
FIXEDFilters

Fixed issue with filters breaking if they contain a + (plus) or a – (minus).

3rd August 2018
FIXEDPrice Filter

Fixed issue where the price filter wasn’t working correctly on some templates.

2nd August 2018
ADDEDPayments

PDF invoices and receipts for previous transactions can now be viewed from the payments page.

1st August 2018
ADDEDPayments

We’ve integrated our payment system with the filter. Current users can view previous transactions, see their current card and update their card. New users can start a subscription all from our new payments page.

DEPRECATEDDashboard

We’ve removed the countdown from the filters, this is now shown on the payments page, for new users it will show a countdown of your free trial and for subscribed users it will show a countdown until their next payment.

IMPROVEDHeader

We’ve modified the header to a simpler look and added our new payments page under Account.

27th July 2018
FIXEDFilter

Fixed issue where the filter labels were not sorting in the correct order

ADDEDInstallation

We’ve added an installation page to separate it from settings. We’ve also improved the setup process to make it a lot easier.

24th July 2018
ADDEDFilter

Added a feature where the page scrolls up when the filter is clicked so customers can see the results quicker

20th July 2018
ADDEDSettings

Added default sort order so you can choose the order of products once the filter has been clicked.

19th July 2018
FIXEDData

Fixed issue where stock wasn’t counted if customer managed stock through SKU.

FIXEDDashboard

Fixed issue where “FILTER CLICKS THIS MONTH” shows 0 for customers who haven’t purchased stats. It now shows purchase stats link.

FIXEDStats

Fixed issue where it was showing stats graph & tables with no data to customers who haven’t purchased stats. It now shows purchase stats link.

FIXEDStats

Fixed issue on all filter clicks table where the filter label wasn’t showing.

18th July 2018
IMPROVEDSettings

Redesigned settings page.

17th July 2018
FIXEDDashboard

Fixed filter table sorting bug that stopped users being able to change the order of their filters.

IMPROVEDStats

Improved stats by adding “Best Performing Filters” and “Best Performing Categories” tables and merged all filters.

ADDEDSettings

Enabled filter visible/hidden on settings page.

16th July 2018
FIXEDData

Fixed issue with clear cache on force update.

IMPROVEDSystem Wide

Restyled user interface.

FAQ's

Q. Is a credit card required to start a free trial?

A. No, you do not need to enter any payment information to start a 10-day free trial. Payment is only required if you wish to continue using our filter after your free trial.

Q. How are the products calculated in your pricing packages?

A. We class each product as 1 product. If a product has multiple Product Options, SKU's etc., this is still classed as one product.

Q. Do I need to be on the BigCommerce enterprise plan to use this filter?

A. No, our filter will work with any BigCommerce plan.

Q. What template is the filter compatible with?

A. Our filter is compatible with all templates, including Stencil and Blueprint themes. We have an automatic select feature on installation that selects the template you use. If you've renamed your template, you can select it from our installation page. If your template is not listed on our installation page, please email support@freshclick.co.uk, and we will add your template to the list.

Q. What do I do if I do not have a sidebar on my category page?

A. Our app will automatically add a sidebar in.

Q. Please can you help me add the filter to my store?

A. Our filter has one-click install feature. So once you click install our scripts are injected into your store, and once your theme has been selected, the filter will show.

Q. I've updated/added products, why isn't the filter updating?

A. The filter will check for store updates every 24 hours, if you cannot wait that long, please click the Force Update button on the Dashboard, which will update the filter. Please note you can only press this once an hour.

Q. I've changed the template on my store, and the filter is no longer displaying, what do I do?

A. Login to your filter, navigate to the installation page and select your new template.

GET IN TOUCH

To discuss our apps or any other enquiry please click the link below.
We look forward to hearing from you soon.